I currently work at Poshora Services Ltd a concern of Pro-edge as a Team Lead in the service operation team. I’m responsible for managing service delivery operations, ensuring client satisfaction, and driving business growth through strategic B2B initiatives. Lead the team to execute maintenance, installation, and after-sales services efficiently while maintaining quality and compliance standards. Identify new business opportunities, build strong client relationships, and develop proposals to expand service partnerships. Additionally, I implement process improvement to enhance operational efficiency and profitability.